I had a headlight go out on my way to the Susan G. Komen Race for the Cure yesterday. Dang, I hate driving with a headlight out, it looks so trashy.
So, today I figured I would pick up a new one. I decided on the Sylvania Silverstar Ultra’s, and I got a twin pack. Figured it’s just as well to replace both at the same time, right?
Anyway, took these expensive little guys up to the register, and the clerk told me there was a $10 mail-in rebate on them. I didn’t even know, so this was already a great move.
Normally, I really, really hate mail in rebates; however, this was just like bonus money to me, so I was all about it!
Unfortunately, no one in the store could locate a rebate form. Apparently they came on pre-printed pads, and they were all out. Additionally, something happened to the file they could use to print another form out for me. Damn. Well, these things came up as $53 after tax, and I was really wanting to save that $10. I know, its only $10, but then again, they are only a set of headlights, right?
The manager comes out from the back and tells me that since they don’t have any forms, and can’t locate the file to print one, they will just price adjust the items and give me the ten bucks off…right there on the spot!
So, saved ten bucks, and didn’t have to hassle with a rebate, nor wait for the small check to arrive, nor take it to my bank and deposit that check.
So, to the employee and manager (sorry, I didn’t get your names) of store # 0634 in Indianapolis, IN: Thanks for the excellent customer service!
Additionally, Sylvania should give you a big thank you as well for taking great care of one of their customers.